What we built
The operations layer a driverless fleet cannot run without.
Ride-hailing worked because the driver absorbed everything nobody paid for. They noticed the spilled coffee, heard the new rattle, wiped the camera lens, took the car for a wash on their own time. Remove the driver and none of that disappears. It just stops happening.
Mersul is the owner software and local service marketplace built to close that gap. It helps you see what needs attention, arrange the work within limits you set, confirm completion and understand the cost before the vehicle returns to service.
Fleet readiness
See which connected vehicles may need attention and which issues matter most to uptime.
Local service
Arrange the right kind of local help without calling providers one by one.
Limited vehicle access
Give an approved provider only the access needed for the assigned service visit.
Completion evidence
Keep photos, video when needed and job details together before a vehicle is cleared.
Clear service costs
Know the approved price, payment status and supporting record for every completed job.
Owner records
Review downtime, service spending and revenue information in one place.
What we decided
Six choices that shaped the product.
These choices are designed around a practical question: what would let an independent owner run a fleet without building a full operations department?
01
Work history over star ratings
Owners need to know whether a provider follows through, arrives when promised and completes the agreed work. The job record is more useful than a vague rating.
02
Owner control stays visible
You decide which providers may handle each service category, what can proceed within a spending limit and what must come back to you.
03
One master policy behind every job
Every approved provider works under Mersul’s contingent liability and garagekeepers policy while a job is open, so owners are not left checking certificates. No job will be dispatched before that policy is in force.
04
We never touch ride revenue
Fares settle from the network to the owner and we take no cut. We charge a subscription and pass card processing through at cost, which keeps our incentive on jobs completed rather than on volume of spend.
05
Money is part of the operating view
Owners should be able to see service costs, downtime and revenue information together, with possible differences kept visible for review.
06
Built for owners away from a desk
Important approvals and updates are designed to be understandable from a phone, because fleet decisions do not wait for office hours.
The company
Where Mersul actually stands today.
This is a market that does not exist yet, which is exactly the condition in which companies overstate what they have. So here is the unglamorous version, dated and specific.
Status
Pre-launch. The owner console and service provider experience are built and being exercised in Mersul’s own simulation. Nothing has run on a customer vehicle, no service job has been dispatched and nothing is billed.
What is not ours to decide
When robotaxis can be bought commercially, at what price, and on what terms. We publish what is and is not known about that on a dated page rather than implying we know more than we do.
What we are doing meanwhile
Recruiting service provider supply market by market — detailers, washes, tire techs, EV mechanics, glass, recovery and staging — because a city with no cleaners is useless on day one.
Where we are
Mersul, LLC is based in Tempe, Arizona. We recruit service provider supply market by market rather than running every city from one office, so the team works where the markets are.
Affiliation
Mersul, LLC is an independent company. We are not affiliated with, endorsed by, or a partner of Tesla, Inc. Tesla, Cybercab and Robotaxi are trademarks of Tesla, Inc., used here for identification only.
For fleet owners
Plan the operating side before the cars arrive.
See how Mersul is designed to help an independent owner control service costs, protect vehicle uptime and manage local service providers without building an operations team.
See the owner pageRun your numbers
Test the ownership case with your assumptions.
Tesla has not published the vehicle price or owner economics. The calculator makes those unknowns visible so you can see what would have to be true for a fleet to work for you.
Open the calculator