How it works
How robotaxi fleet operations work
A problem becomes a completed service job without a chain of calls and invoices. You set the limits; Mersul keeps the work moving and keeps you informed. The product is being tested in simulation and has not yet operated a customer vehicle.
01
Spot the problem
Vehicle alerts, service history and condition reports come together in one list, ordered by what needs your attention first.
02
Protect the next ride
A car that should not be carrying riders is held out of service while the issue is handled, protecting your asset and your customer experience.
03
Arrange local service
A qualified local service provider receives the job at an agreed price. Your preferred service providers and spending limits stay under your control.
04
Provide limited access
The service provider receives only the access needed for the assigned vehicle and job. Your Tesla password is never shared.
05
Confirm the work
Completion evidence is checked against the job before the vehicle is cleared to return to service. If something is missing, the job stays open.
06
Close the job
You receive a clear record of the work and cost. Approved jobs move to payment without invoices to chase, while disputed work stays on hold for review.
Owner control
Connect the fleet. Set the rules. Keep the final say.
What Mersul watches
The operating signals and condition reports needed to help you identify vehicles that may need attention. Interior condition still requires reports and visual evidence because the vehicle cannot judge a cabin for you.
What stays yours
Your Tesla password. You approve the connection through Tesla and can remove Mersul from your account when you choose.
What you control
Your spending limits, preferred service providers, service permissions and the situations that must come to you for approval.
When it does not go to plan
You know when something needs a decision.
Routine work can keep moving within your limits. Anything unusual stays visible and comes back to you with enough context to decide.
- Nobody accepts
- You are told promptly and shown the available options, so the vehicle does not sit unnoticed while revenue is lost.
- The quote comes in high
- You see the estimate and supporting details before deciding whether to approve, decline or request another option.
- The work does not pass
- The job remains open with the reason clearly shown. Repeated quality problems affect whether that service provider is offered future work.
- The car cannot be reached
- You are alerted that the vehicle needs direct attention and can see the issue until somebody takes ownership of it.
The marketplace
Your city already has the people who can keep your fleet moving.
Mobile detailers, express washes, mobile tire, Tesla-trained mechanics, biohazard specialists — they are already working in your city. Mersul connects the job with an appropriate provider and gives them only the access needed to complete it.
You keep the say. Put your favorites first, block anyone you refuse to work with, and decide whether we may look further afield when your picks are busy. Different messes can go to different service providers — a crumb job and a biohazard are not the same call.